Scenario 1: A dealer is new to Solutions and hesitant to invest in new people & processes
Background: A hardware focused technician was promoted to "solutions consultant" and needs a mentor to guide them with pre and/or post sales, vendor or customer interaction
Skills gap: architecture and product familiarity, comfort in relating customer scenario to vendor
where we help: we are at the intersection where an understanding of technical concepts solves business problems.
Our team of technical consultants have the rare combination of seamlessly moving between IT talk and relating that to line of business employees. We relate the business problem back to the underlying technology (solution sale) and work with the dealer to put together the plan for delivery and implementation on items such as Statements of Work (SOW) and Master Services Agreements (MSA).
Background: A hardware focused technician was promoted to "solutions consultant" and needs a mentor to guide them with pre and/or post sales, vendor or customer interaction
Skills gap: architecture and product familiarity, comfort in relating customer scenario to vendor
where we help: we are at the intersection where an understanding of technical concepts solves business problems.
Our team of technical consultants have the rare combination of seamlessly moving between IT talk and relating that to line of business employees. We relate the business problem back to the underlying technology (solution sale) and work with the dealer to put together the plan for delivery and implementation on items such as Statements of Work (SOW) and Master Services Agreements (MSA).
Scenario 2: A dealer is working on a post-sale matter and needs someone to stand between the vendor and customer
Background: The dealer solutions engineer (SE) is working on a case and the SE is unavailable. We can take the call from the vendor and be the liaison between customer and vendor on behalf of the dealer
Skills gap: time and technical understanding. For example - when a customization is required
where we help: Help with the translating the customer requirements back to vendor.
Background: The dealer solutions engineer (SE) is working on a case and the SE is unavailable. We can take the call from the vendor and be the liaison between customer and vendor on behalf of the dealer
Skills gap: time and technical understanding. For example - when a customization is required
where we help: Help with the translating the customer requirements back to vendor.